5 Call Center Improvement Ideas to Boost Business
Whatever the size of your contact center, there will likely come a time when you notice...
Tag: customer-experience
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Call Center Motivation: How to Inspire Your Agents
When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction...
How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
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5 Reasons to Use an After-Call Survey
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
7 Steps to Better Call Center Quality Monitoring
No great call center achieves success without implementing dozens of processes—especially when it comes to call...
How to Create An Accessible Call Center
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
5 Effective Call Center Leadership Styles
Have you ever asked yourself how your leadership style affects your call center operations? You should!...