The Power of Hyper-Personalization in the Contact Center
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly....
Tag: customer-satisfaction
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Guide to Interpreting Call Center Analytics
Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer's...
CX4Now: Contact Center KPIs that Matter
Do Traditional Contact Center KPIs Still Matter? KPIs monitor just about everything that happens in a...
How to Reduce Customer Complaints in the Contact Center
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
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What are the Objectives of Call Center Operations?
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for...
Call Center Motivation: How to Inspire Your Agents
When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction...
How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...