6 Tips to Improve Your Contact Center’s Net Promoter Score
Your Net Promoter Score (NPS) is more than just a number. It represents the level of...
Tag: customer-satisfaction
What is a Net Promoter Score?
Do you know what your customers think of your brand? We take a deep dive into...
5 Tips to Help Set Customer Expectations for Service Delivery
It's not just about the service you provide - it's about how it's received! Learn how...
How to Overcome Challenges with Your Call Center Metrics
Contact center reporting can be stressful for even the most seasoned managers and directors. Even with...
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5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a hot topic. It’s become...
How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can be downright overwhelming during...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...