What are the Objectives of Call Center Operations?
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for...
Tag: customer-satisfaction
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Call Center Motivation: How to Inspire Your Agents
When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction...
How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
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6 Inclusive Hiring Practices for Call Centers
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...
Create a Winning Customer Service Strategy in 6 Steps
Providing exceptional customer service can make all the difference for your business' bottom line. Take your...