Why an 80/20 Service Level is Wrong for Your Call Center
In the world of contact center metrics, “service level” has always held...
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How to Prepare Your Call Center For Spikes in Call Volume: Credit Unions
Credit unions’ commitment to serving their members is reflected in their healthy...
![Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]](https://fonolo.com/wp-content/uploads/2019/05/Are-You-Prepared-for-Unpredicted-Spikes-in-Call-Volume-Webinar-450-1-257x228.jpg "Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]")
Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
While today’s tech-savvy consumers are using more non-voice channels to connect with...
Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
After the grounding of all Boeing 737 Max 8 aircraft, calls to...
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The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their...
Four Metrics that your Utility Contact Center Needs to Track
Following widespread industry deregulation, the energy and utilities sector has become increasingly...
Customer Service is not a Destination, it’s a Journey: Lessons from Ryanair
In the age of disruption, Ryanair may best encapsulate the contrarian, rule-breaking...
Four Podcasts Every Customer Service Manager Should Listen To
Retail is transforming at an increasing rate, and more than ever. Advances...