What is a Net Promoter Score?
Do you know what your customers think of your brand? We take...
Customer Service Blog
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5 Tips to Help Set Customer Expectations for Service Delivery
It's not just about the service you provide - it's about how...
How to Overcome Challenges with Your Call Center Metrics
Contact center reporting can be stressful for even the most seasoned managers...
5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
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How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...