How to Write an After-Call Survey Script
Every call center knows customer feedback is precious. That’s why we invest staff, time, and technology...
Tag: customer-satisfaction
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
Why is Accessibility Important for Customer Satisfaction?
Do you ever feel frustrated when you're navigating an outdated website that’s not user-friendly? Who doesn’t?...
6 Inclusive Hiring Practices for Call Centers
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
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How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...
Create a Winning Customer Service Strategy in 6 Steps
Providing exceptional customer service can make all the difference for your business' bottom line. Take your...
6 Tips to Improve Your Contact Center’s Net Promoter Score
Your Net Promoter Score (NPS) is more than just a number. It represents the level of...