How to Overcome Challenges with Your Call Center Metrics
Contact center reporting can be stressful for even the most seasoned managers...
Customer Service Blog
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5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
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7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with...