1st United Services Credit Union Turned to Fonolo to Improve Customer Satisfaction
Our October 3rd news release announced some exciting news - 1st United Services Credit Union (USCU)...
Tag: customer-satisfaction
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Real-time analytics: a silver bullet for call centers?
A growing number of vendors are offering analytics products to call centers as a way to...
Be careful outsourcing your call center doesn’t hurt CSat
We speak to many companies that have outsourced some or all of their call center operations....
Customer service still the leading reason for recommendations
I am always keeping an eye out for data that helps bolster the case that improving...