7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Tag: customer-satisfaction
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7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company is one of the...
9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with a unique problem to...
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10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
The 9 Worst Phrases Contact Center Agents Say to Customers
What is the primary purpose of a contact center agent? You might say it’s to close...
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...