3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020,...
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After assessing how the pandemic had changed the call center in 2020,...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...
The COVID-19 pandemic threw a wrench in the works of many contact...
Today's consumer is busier than ever. Digital technology hasn't just made instant...
One thing is clear: Everyone is talking about artificial intelligence (AI) these...
We open in the year 2019. It’s a challenging time for customer...