The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From cx-trends
How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact...
Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
Behind the Curtain: Demystifying AI and NLP
One thing is clear: Everyone is talking about artificial intelligence (AI) these...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer...