Mostly Positive Earnings Reports for Cloud Call Center Companies
It’s earnings time. We’ve been following publically-traded companies for whom the cloud call center is a...
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Public Company Earnings Show Cloud Call Center Strength
Something new this week! As a result of recent acquisitions and other maneuvers, we now have...
Avaya Shakes Off Debt, Heading to Public Market
10 months ago, Avaya filed for chapter 11 protection kicking off the largest bankruptcy event in...
Avaya Chugging Through Chapter 11, But the World’s Not Waiting
We’re now 6 months into the largest bankruptcy event in the history of the call center...
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10 Time Wasters That Limit Call Center Productivity
Is your call center feeling sluggish or slipping on important metrics? For instance, the global metric...