Fonolo Certified on Avaya’s Aura 7 Platform
Over the years, we at Fonolo have enjoyed a successful partnership with Avaya. We’re member of...
Tag: in-call rescue
Video Success Story: Reducing Abandon Rates by 37%
A while ago, we documented how Fonolo helped Tech CU (a credit union based in San...
Case Study: Adding Call-Backs to an Avaya Call Center in 15 Days
Call-backs are a much under-appreciated feature of the call center landscape. As I mentioned in last...
The Must-Attend Call Center Event this Fall!
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...
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Video Break: Credit Union Replaces Hold-Time with a Call-Back
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
How to Eliminate Hold Time in Your Call Center
The best way for a call center to stand out as a leader is through the...
Comparing Call-Backs: Fonolo, Avaya, Cisco, and Virtual Hold
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...