Fonolo Certified on Avaya’s Aura 7 Platform
Over the years, we at Fonolo have enjoyed a successful partnership with Avaya. We’re member of...
Tag: in-call Rescue
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Video Success Story: Reducing Abandon Rates by 37%
A while ago, we documented how Fonolo helped Tech CU (a credit union based in San...
The Must-Attend Call Center Event this Fall!
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013 in Atlanta, is said...
Video Break: Credit Union Replaces Hold-Time with a Call-Back
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
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Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
How to Eliminate Hold Time in Your Call Center
The best way for a call center to stand out as a leader is through the...