Fonolo Certified on Avaya’s Aura 7 Platform
Over the years, we at Fonolo have enjoyed a successful partnership with...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From in-call rescue
Video Success Story: Reducing Abandon Rates by 37%
A while ago, we documented how Fonolo helped Tech CU (a credit...
Case Study: Adding Call-Backs to an Avaya Call Center in 15 Days
Call-backs are a much under-appreciated feature of the call center landscape. As...
The Must-Attend Call Center Event this Fall!
Mark your calendars folks! Call Center Demo and Conference, October 21-23, 2013...
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Video Break: Credit Union Replaces Hold-Time with a Call-Back
Mark Edelman talks about how his organization, 1st United Services Credit Union,...
Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United...
How to Eliminate Hold Time in Your Call Center
UPDATED: January 2020 The best way for a call center to stand...
The End of Hold: Comparing Fonolo In-Call Rescue, Avaya Callback Assist, Cisco Courtesy Callback and Virtual Hold Conversation Bridge
Are you still putting your callers on hold? Here's some bad news:...