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Last year Fonolo was honored to win “Best Technology Solution Provider” at Call Center Week Excellence, an award that celebrates the most innovative contact center solutions. This year we’re excited to be exhibiting once again at the 17th Annual Call Center Week Conference & Expo, June 27 – July 1, 2016, at The Mirage in Las Vegas.
Here’s your chance to see how Fonolo can help you eliminate hold-time, level out spikes in call volume and reduce abandon rates! Continue reading
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference & Expo, June 15-19, 2015.
Set under the bright lights of Las Vegas, Call Center Week (CCW) is a five-day conference + expo featuring workshops, site tours, panel discussions, technology demos, case studies and social gatherings. What could be better?
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Fonolo is happy to announce World Travel Holdings to our growing list of customers as we continue to grow our portfolio of world-class partnerships with the addition of Cruises.com. Owned and operated by World Travel Holdings, one of the nation’s top travel agencies, Cruises.com offers incredible savings on brand-name cruises.
We’re excited to attend IQPC’s fourth annual Customer Experience Summit in Biscayne Bay, Miami, on May 21-23. Building on the excitement from last year, the show will include even more innovative workshops, networking opportunities, and keynote speakers to help you deliver the ultimate customer experience.
Fonolo focuses heavily on providing the ultimate customer experience with your call center. We’ve been blogging a lot about best practices and will be hosting a webinar on Thursday, May 17th. Customer experience is high on the priority list when it comes to corporate strategies and with customers expecting immediate customer service whether on the web, social media, mobile, call center, or in the store – it’s time to take action.
Meet Me At The Summit
If you’re planning on attending the show and want to connect with me, I’d love to further discuss customer experience trends. Send me a note here shai@fonolo.com or via Twitter @shaiberger.
Hope to see you there!
How to Prepare Your Call Center for Seasonal Call Spikes: Utilities
How to Prepare Your Call Center for Open Enrollment [Guide]
