itexpo

ITEXPO West 2012 with Shai Berger: Don’t Waste Your Time With Social

By Daniela Puzzo on October 1, 2012

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Shai Berger, Fonolo’s Co-founder and CEO is saddling up and enroute to Austin, TX where he will be speaking at this year’s highly anticipated ITEXPO West, being held at the Austin Convention Center. As a Texan native, Shai is especially excited to head back on the range and share some insight on social media and call centers.

If you’re attending the conference, be sure to attend: Don’t Waste Your Time with Social, Wednesday, October 3rd – 10am.

Speakers include:

Paula Bernier (Moderator) TMC
Shai Berger – Fonolo
Dave Evans – Social Dynamx
Greg Gunn – HootSuite

If you see Shai roaming around the conference floor, stop him and say ‘hi’! Here’s a video clip from his interview earlier this year.

Giddy up!

Video: The Real Impact Of Cloud-Based Call Centers

By Daniela Puzzo on March 22, 2012

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Cloud-based call centers are starting to have a big impact on the industry. A lot of smaller call centers are reaching for the cloud while their bigger counterparts have opted for multi-sites or outsourcing. Adding features like visual dialing, virtual queuing, pre call surveys, etc. can be complicated and costly. Whatever way you build your call center, you should be able to add features without touching your equipment. Click on the video as Shai Berger, Fonolo’s CEO, sheds some light on a revolutionary solution.

Fonolo named “Best Contact Center Solution” at ITExpo!

By Mike on September 14, 2011

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We were surprised and delighted today when Fonolo was named “Best-of-Show” in the “Contact Center Solutions” category at the ITExpo conference. You can read the formal announcement (and see the other winners) here.

If you are attending ITExpo, please drop by our booth (#422) to see a live demonstration and chat with our team. You can also see Shai speak on two panels tomorrow. Details here.

Rich Tehrani, the conference chairman and CEO of TMC said

“We’re pleased to honor Fonolo with a ‘best-of-show’ award, and we congratulate them for standing out amongst a large and highly competitive field.”

Shai Speaking at Cloud Communications Expo

By Mike on September 8, 2011

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Our CEO will be participating at the upcoming Cloud Communications Expo, which is co-located with the ITExpo conference in Austin. (See this post from earlier in the week on Fonolo’s involvement at ITExpo.)

Shai will be speaking on September 14 at 3:45 as part of this session:

Three Big Problems. Three Big Answers

Moderator: Larry Lisser, Principal , Embrase

Three dispruptive companies in Cloud Comm will each profile the big problem they are solving, or seeing as a growing one and the market drivers behind it. The audience will tell us if they agree.

We hope to see you there.

Fonolo Going Big at ITExpo

By Shai Berger on September 6, 2011

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ITExpo is one of the mega events of our industry, and Fonolo is participating in a big way this year.

If you’re planning to be in Austin for the show, which runs Sep 13-15, we’d be thrilled if you stopped at our booth (#422). You’ll be able to glimpse the future of the call center experience via live demos of Fonolo — both web and mobile. We’ll be showing some capabilities there that haven’t been seen before, or mentioned in this blog. You’ll also be able to chat with the Fonolo team about our product and see if it is a fit for your call center. If that’s not enough incentive for you, we’ll also be raffling off some great prizes!

I will be speaking on two panels, both on September 15th:

Harnessing the Customer Service Experience with a Multi-Channel Approach

Description: Today’s consumers are sophisticated. They want flexibility, and simply don’t want to be tethered to just one way of doing business with a company. As a result, a one touch-point approach – by way of the landline telephone – doesn’t cut it. In a given day, consumers go to and fro between their mobile phone, computer and landline – all based on what is convenient to them to make it through their hectic days. As consumers’ habits change, so too must the approach that businesses take with their customer service solutions…. cont’d

This panel is part of the Call Center track, and will be at 11:00 am. We’ve tackled the topic of multi-site call centers several times on this blog, including this post last month by Jason.

Bringing the Social Experience into the Business Context

Description: As business continue to migrate to new work patterns, including more mobile and remote workers…greater collaboration with customers, and an ever increasing number of connectivity options… they often become lost in a sea of applications and services, ultimately reducing the benefits of each one. … [Thus] presenting an enormous opportunity for businesses to leverage the social media experience in their business collaboration environments… cont’d

This panel is part of the Business Collaboration track, and will be at noon. The impact of social media on customer service was the topic of a webinar I did in May, and can now be viewed on-demand here. I also discussed the topic in this blog post: How Twitter is changing the customer service equation.

We hope to see you in Austin!