9 Critical Contact Center Trends for 2018 [White Paper]
Today, changes to the contact center are a response to consumer behaviour, and not simply the...
Tag: multi-channel-experience
6 Undeniable Reasons People Hate Calling Your Contact Center
The call center can be a great resource for getting questions answered, but it’s typically not...
Phone Calls are Still Essential to Customer Service
43817 As a customer, you have more options than ever when you want to contact a...
Top 10 Trends Shaping the Contact Center 2017
The contact center is becoming quite the paradox. It must be open-ended but also secure, both...
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Cupid’s Corner: 3 Ways to Fall Back in Love with Your Call Center
Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...
Hear from Fonolo’s CEO Shai Berger at the 2016 TADSummit
Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on November 16th at 7:00...
10 Tips to Help You Better Service Your Customers
The 2015 Global State of Multichannel Customer Service Report found that 60% of customers have higher...