Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
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Airline services have been scrambling to improve their customer service strategies and...
Text-based communication plays a growing role in customer service. There are several...
The traditional call center is used as a central hub for consumers...
The best way for a call center to stand out as a...
With the end of the year approaching, the predictions are rolling out!...
Given the "multi-channel" future of customer service, you might think that the...
Multi-channel call centers are getting more and more common. Today’s customer wants...
As the multi-channel call center gets more and more common, implementations of...