5 Call Center Ideas You Never Thought of
The standard impression of a call center workplace is quite negative. Professionals might describe it as...
The standard impression of a call center workplace is quite negative. Professionals might describe it as...
Nowadays, customer service is more than just responding to queries; it’s a full blown strategic department...
Bloggers conversing about the call center space will often write about how to make an agent’s...
OCR is defined as the percentage of customers who successfully resolve an inquiry or problem during...
Did you know that only 4% of organizations provide world class levels of customer satisfaction? A...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the hottest topic in the customer...
It seems like a simple question, but it comes with a complicated answer. Most organizations would...
Last year Fonolo was honored to win “Best Technology Solution Provider” at Call Center Week Excellence,...
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