How to Practice Positive Psychology in Customer Service
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
Have you encouraged a frustrated employee to stay positive after a particularly deflating customer interaction? If...
For most call centers, service level is a very important KPI. It measures two parameters: 1)...
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
Call centers have become notorious for possessing one of the highest employee attrition rates of any...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Last week, Fonolo hosted an insightful live discussion on the future of BPOs. The expert panel...
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
Companies have been outsourcing their call centers for decades to lower costs, increase productivity, and enable...
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