With AppConnect, Talkdesk is Doing B2B Apps the Way They Should Be
Talkdesk rose quickly from humble origins to make big waves in the call center space. Their...
Talkdesk rose quickly from humble origins to make big waves in the call center space. Their...
We’re now 6 months into the largest bankruptcy event in the history of the call center...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
Almost every contact center has to develop a strategy to deal with spikes in call volume....
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
Were you glued to last week’s Comey testimony like I was? The Fired FBI Director had...
Call centers are under a lot of pressure to deliver on consumer expectations while keeping costs...
At the I/O Conference this week, Google unveiled major improvements to its Google Home voice-based assistant. This...
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