So About that Call Center / CRM Collision Thing…
Last week Network World published an article called CRM and Contact Center are on a Collision...
Last week Network World published an article called CRM and Contact Center are on a Collision...
Today’s consumers are extremely demanding and nowhere is their patience shorter than when dealing with your...
Industry watchers have been on the edge of their collective seats over the last year, wondering...
First Call Resolution is one of the most commonly watched call center metrics. There’s good reason...
What a huge year it was for bots! A term that was barely on the radar...
We’re always on the look-out for new industry research and we try to point our readers...
What’s driving the enormous interest in chat bots right now? A year after Facebook’s launch of...
One industry report that we always anticipate at this time of year is the annual “Contact...
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