Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
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2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
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Airline services have been scrambling to improve their customer service strategies and...
Give your Brand a Competitive Advantage with Sustainability
Where does your brand sit on the green-o-meter? It's worth asking yourself...
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#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
Brand Spotlight: How Glossier Uses Customer Service to Perpetuate its Business
If there is one modern-day company that is re-inventing the ropes of...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
3 Ways to Prepare Your Retail Contact Center for the Holiday Rush
Here’s a sad (but true) story: The dog days of summer are...