Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
Give your Brand a Competitive Advantage with Sustainability
Where does your brand sit on the green-o-meter? It's worth asking yourself...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
3 Proven Ways to Baby-Proof your Contact Center
It’s imperative in a time of high competition and demand that your...
What Customers Want and Expect from your Call Center
Certain commentators in the customer service space have been predicting the death...