Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when you call for help....
Category: Brand
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...
Give your Brand a Competitive Advantage with Sustainability
Where does your brand sit on the green-o-meter? It's worth asking yourself this, as more and...
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#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app that’s not quite ready...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
3 Proven Ways to Baby-Proof your Contact Center
It’s imperative in a time of high competition and demand that your contact center is in...
What Customers Want and Expect from your Call Center
Certain commentators in the customer service space have been predicting the death of the call center....