“Better Drives Us”: How Hyundai Canada is Signaling a New Era for the Auto Industry
Hyundai, like Sunday.” I asked for it. I asked for the correct...
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“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success
“How does ADP do customer service so well?” Amar Sidhu leans in...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...
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2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
Eco-Friendly Sustainability: Give your Customer Service the Competitive Advantage
Where does your brand sit on the green-o-meter? It's worth asking yourself...