Customer Service Blog

Your best source of customer service news, views, resources, and best practices

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in...

This blog will give you a brief overview of all the virtual...

You've probably heard of 'virtual queuing' but what exactly is it? What...

Dangling calls, Queues are stalled. What's taking you so long? I just...

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As the contact center continues to evolve rapidly, it’s important to take...

Last week, our CEO, Shai Berger met with CUBroadcast and the Railroad...

One of the best things about our industry is that we get...

In the last five years, the trend of outsourced overseas call centers...