Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Call-back technology has been gaining popularity in the contact center world for...

Virtual queuing and automated call-backs may seem like new technology, but companies...

The difference between a ‘call-back’ and a ‘virtual queue’ is subtle in...

This blog will give you a brief overview of all the virtual...

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A short but complete guide to how virtual queuing technology works. From...

Dangling calls, Queues are stalled. What's taking you so long? I just...

As the contact center continues to evolve rapidly, it’s important to take...

Last week, our CEO, Shai Berger met with CUBroadcast and the Railroad...