The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
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Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
![Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]](https://fonolo.com/wp-content/uploads/2019/05/Are-You-Prepared-for-Unpredicted-Spikes-in-Call-Volume-Webinar-450-1-257x228.jpg "Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]")
Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
While today’s tech-savvy consumers are using more non-voice channels to connect with...
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Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
New Survey on Service Level: 80/20 Is Still Going Strong
When it comes to metrics for tracking call center performance, service level...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Four Strategies to Help Your Team Resolve Customer Service Complaints Quickly
Want to order pizza for dinner? It will be at your door...