Case Study: Credit Union Increases Service Levels with Call-Backs
We LOVE working with credit unions. This industry truly grasps what customer experience is all about,...
Category: Call Backs
Common Pitfalls in Deploying a Call-Back Solution
The bar for customer service has never been higher. In fact, today’s consumers are so demanding...
How a “Virtual Hold” Solution can Save the Customer
If you're not familiar with virtual queuing, it's the smart way to interact with your customers....
Virtual Queuing, Virtual Hold, Call-Backs – what does it all mean?
When it comes to reducing hold-time in the call-center, there are a number of terms that...
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How it’s Done: Click-to-Call, Web Call-Backs and Virtual Queuing
We had a terrific webinar last week with guest Nate Sidmore, Web Analyst, from World Travel...
3 Must-Read Posts About Virtual Queuing
We've all been that disgruntled customer at one point or another, where we find ourselves counting...
Why your Call Center Needs Virtual Queuing
Whether you call it "holding your place in the queue", "call-back software", or "virtual queuing", it...
Virtual Queuing: Comparing Fonolo and Mindful (Formerly Virtual Hold)
Over 200 participants joined Fonolo for a terrific webinar unpacking annual trends and discussing Intelligent Call-backs"...