Survey Shows Call-Back Deployments Have Doubled in Some Regions
More and more call centers are offering a call-back option as an alternative to putting customers...
Category: Call Backs
The Pros and Cons of Outsourcing Your Call Center
Outsourcing customer service is appealing for many reasons: It can save your business money and resources....
The Incredible Power of Calling Your Customers Back
He-Man had the right idea when he held aloft his sword and transformed into his mightiest...
When Adding Call-Backs to Your Call Center, Beware The “Free” Option
The call center experience is under great scrutiny from today’s consumers. There are many ways to...
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The ROI of Call-Backs for Your Call Center [eBook]
In a perfect world, your contact center would never put callers on hold. If hold time...
Call-Backs and Virtual Queuing for Legacy Call Centers
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...
Make Call-Backs a Priority for Your Call Center in 2017
As we get deep into Q4, many companies are planning their budgets and priorities for 2017....
[Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened
What's happening when your contact center is experiencing a high number of abandoned calls? Simply put,...