Misnavigation not solved by speech-driven menus
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
Increasingly, companies are releasing mobile apps for their customers. More and more mobile apps In verticals...
Ask yourself a simple question: “Do customers enjoy calling my company?” The frustrations are all too...
We certainly don’t envy the role of VP Customer Service these days. He or she has...
Dislike for IVR systems is fairly universal. In my line of work, I hear many stories...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
The challenges faced today by the executive in charge of customer service are very different from...
Our mission at Fonolo is to fix common aggravations with the call center experience. One common...
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