Webinar: Connecting your Call Center to the Smartphone Revolution
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
Calling tech support - or any call center, is never fun. As a matter of fact,...
As we continue to gain momentum with new wins, we're equally proud of some of the...
Written by Stefani Amini There I said it! 2013 will be the year of instant gratification. ...
The battle for e-commerce market share will be won or lost on the mobile app. In...
Over the last few months, I’ve read countless articles related to call centers. All of which...
It’s no surprise that customers will ditch a company when their service is not up to...
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
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