Upcoming Webinar: Best Practices in Social Customer Service
Most organizations are taking social media seriously and have placed it at the top of their...
Most organizations are taking social media seriously and have placed it at the top of their...
Recent budget cuts have left the IRS with 5,000 fewer employees than last year, forcing taxpayers...
The customer is king, influencing the actions of even the largest corporations when it comes to...
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...
What happened??? On March 3rd, United Airlines attempted to merge their reservation system with Continental. It...
Last week, the Fonolo team met Scott at the Enterprise Connect conference. Scott's the kind of...
We are excited to have just released a case study of a major Australian mobile carrier....
Q: What if our IVR is already asking questions before connecting to an agent? Ian P....
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