Nobody Knows if Voice Is Growing or Shrinking
Are voice interactions becoming a smaller part of the customer service picture? That’s a pretty important...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Are voice interactions becoming a smaller part of the customer service picture? That’s a pretty important...
Newsflash: Only 1% of customers feel that their expectations of good customer service are always met. That factoid presents...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
The philosophy "Keeping up with the Joneses" relates to the need to stay up-to-date with the...
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders we’ve seen this month....
Most people don’t realize the impressive scale of the contact center industry. It accounts for one...
With organizations focusing on the customer experience as a key differentiator, it’s critical that they pay...
The multi-channel customer experience has raised a number of questions about how call centers should effectively...
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