Tag: agents

If you’re on the hunt for great talent, you’ll appreciate how time-consuming the hiring process can...

Increasingly, companies are recognizing the importance of customer service to their business. Once seen as just...

If you've ever wandered up and down the aisles in a contact center, listening to the...

Today, the generation gap inside the contact center is more complex than ever, putting tremendous pressure...

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When it is well thought out and executed properly, outsourcing your customer service can be a...

I'm pleased to share with you a new Customer Success Story for today's video break. The...

The use of text-based chat for customer service has exploded in recent years. According to a...

As we gear up for the frighteningly fun Halloween season, the team at Fonolo got thinking,...