21 Best Call Center Interview Questions to Hire Top Talent
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
Your best source of customer service news, views, resources, and best practices
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
Increasingly, companies are recognizing the importance of customer service to their business....
If you've ever wandered up and down the aisles in a contact...
Today, the generation gap inside the contact center is more complex than...
When it is well thought out and executed properly, outsourcing your customer...
I'm pleased to share with you a new Customer Success Story for...
The use of text-based chat for customer service has exploded in recent...
As we gear up for the frighteningly fun Halloween season, the team...