Looking Ahead: Predicting the Future of BPOs [Slideshare]
Companies have been outsourcing their call centers for decades to lower costs,...
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Companies have been outsourcing their call centers for decades to lower costs,...
For decades, companies have turned to Business Process Outsourcing (BPOs) as...
Outsourcing customer service is appealing for many reasons: It can save your...
Many organizations now report that outsourcing decisions are no longer solely based...
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation....
So, your customer base is constantly growing but your call center is...
To automate or not to automate? That is the question many Business...
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the true...