9 Effective Call Center Strategies to Implement This Year
It's easy to get complacent in the call center, taking customer queries...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Give Your Call Center a Customer Service Makeover
Some people tend to go through life without making changes to their...
Unusual Tips for Training Contact Center Agents
There are a few things to keep in mind when building an...
The 8 Worst Ways to Handle Angry Customers
As a customer service leader, you know that not every interaction is...
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3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle...
Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a...
How to Create a Strong Call Center BPO Strategy in Minutes
You’re ready to outsource your call center, but not sure where to...