Give Your Call Center a Customer Service Makeover
Some people tend to go through life without making changes to their...
Customer Service Blog
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Unusual Tips for Training Contact Center Agents
There are a few things to keep in mind when building an...
The 8 Worst Ways to Handle Angry Customers
As a customer service leader, you know that not every interaction is...
3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle...
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Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a...
How to Create a Strong Call Center BPO Strategy in Minutes
You’re ready to outsource your call center, but not sure where to...