9 Effective Call Center Strategies to Implement This Year
It's easy to get complacent in the call center, taking customer queries one after the other....
Tag: call-center-strategy
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Give Your Call Center a Customer Service Makeover
Some people tend to go through life without making changes to their appearance. Others frequently change...
Unusual Tips for Training Contact Center Agents
There are a few things to keep in mind when building an A+ team of call...
The 8 Worst Ways to Handle Angry Customers
As a customer service leader, you know that not every interaction is going to go smoothly....
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...
Give Thanks to Contact Center Agents
Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a surge in call volume....
How to Create a Strong Call Center BPO Strategy in Minutes
You’re ready to outsource your call center, but not sure where to start. It’s a tale...