Tag: call-center-strategy

It's easy to get complacent in the call center, taking customer queries one after the other....

Some people tend to go through life without making changes to their appearance. Others frequently change...

There are a few things to keep in mind when building an A+ team of call...

As a customer service leader, you know that not every interaction is going to go smoothly....

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Last week, Fonolo hosted an insightful live discussion on how to handle customer service in a...

Picture this: By dinner time tomorrow you’ll be sitting around the table enjoying a festive Thanksgiving...

On any given day, contact centers run the risk of experiencing a surge in call volume....

You’re ready to outsource your call center, but not sure where to start. It’s a tale...