How Streamlined Communications Can Improve Service
Internal communication can make or break customer service relations. Not only do employees need to stay...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Internal communication can make or break customer service relations. Not only do employees need to stay...
76% of people say that just ONE unpleasant contact center experience is enough to make them take...
Another great Enterprise Connect conference has come to a close and, as always, it was a...
Who doesn't love being on hold? The hours wasted, the subtle reinforcement that perhaps your call...
Over the last decade, an extraordinary transformation has taken place in an industry which, for decades...
Did you know that 83% of online customers require some degree of customer support to complete...
If there's one thing most of us hate, it's waiting on hold. After all, who would...
Over the past year, there has been growing attention paid to the role SMS might play...
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