[eBook] Mastering #CX in the Contact Center: 7 Tips to Follow
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
Tag: click-to-call
5 Reasons You Need Call-Backs in Your Contact Center
Contact center call-backs are an under-used and under-appreciated technology. The basic concept has been around for...
How to Creatively Use Multi-Channel Call-Backs
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...
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3 Mega-Trends Defining the Contact Center’s Future
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
Case Study: Adding Call-Backs to an Avaya Call Center in 15 Days
Call-backs are a much under-appreciated feature of the call center landscape. As I mentioned in last...
Video Break: Credit Union Adapts to Younger Members by Adding Click-to-Call to its Website and Mobile App
Today's video talks about connecting a call center to a company's website and mobile app through...
Call-Backs and the Telephone Consumer Protection Act (“TCPA”)
On October 16th, new rules from the FCC went into effect in an attempt to further...