[eBook] Mastering #CX in the Contact Center: 7 Tips to Follow
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host...
Contact center call-backs are an under-used and under-appreciated technology. The basic concept has been around for...
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
Call-backs are a much under-appreciated feature of the call center landscape. As I mentioned in last...
Today's video talks about connecting a call center to a company's website and mobile app through...
On October 16th, new rules from the FCC went into effect in an attempt to further...