9 Contact Center Interview Questions (and Answers to Look For)
If you’re on the hunt for great talent, you’ll appreciate how time-consuming the hiring process can...
Tag: contact-center-managers
3 Takeaways from Our Google Hangout on Customer Service Culture
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
How to Build a Customer-Centric Culture in Your Call Center
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
3 Secrets Behind a Successful Customer Service Culture
When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...
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Is it Time to Retire Net Promoter Score?
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
Think You’re Cut Out for Managing a Contact Center? Take this Quiz
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
5 Pictures to Make Call Center Managers Laugh
Bloggers conversing about the call center space will often write about how to make an agent’s...
[Infographic] Highlighting Key Customer Experience Tips
Last week, Fonolo released an eBook called “Mastering CX in the Contact Center: 7 Tips to...