9 Contact Center Interview Questions (and Answers to Look For)
If you’re on the hunt for great talent, you’ll appreciate how time-consuming the hiring process can...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
If you’re on the hunt for great talent, you’ll appreciate how time-consuming the hiring process can...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
Bloggers conversing about the call center space will often write about how to make an agent’s...
Last week, Fonolo released an eBook called “Mastering CX in the Contact Center: 7 Tips to...