9 Contact Center Interview Questions (and Answers to Look For)
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
Your best source of customer service news, views, resources, and best practices
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
A well-defined company culture is crucial to the morale of any business....
When United Airlines experienced a public relations meltdown for forcibly removing a...
Every day at Fonolo, we’re involved in helping companies improve their customer...
So, you want to be a call center manager? Maybe you’ve worked...
Bloggers conversing about the call center space will often write about how...
Last week, Fonolo released an eBook called “Mastering CX in the Contact...