Customer Service Blog

Your best source of customer service news, views, resources, and best practices

If you’re on the hunt for great talent, you’ll appreciate how time-consuming...

Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...

A well-defined company culture is crucial to the morale of any business....

When United Airlines experienced a public relations meltdown for forcibly removing a...

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Every day at Fonolo, we’re involved in helping companies improve their customer...

So, you want to be a call center manager? Maybe you’ve worked...

Bloggers conversing about the call center space will often write about how...

Last week, Fonolo released an eBook called “Mastering CX in the Contact...