1 Year After Bankruptcy, Strong Signals from Avaya
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
Looking for the latest contact center trends? We've updated this report for the new decade! Read...
Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). It was...
There is no question that customer service is changing quickly. From website FAQs, to live chat...
Analytics is a key part of any company’s road to success. It’s important for all departments...
It could be argued that customer service is uniformly about a few core things: Giving...
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
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