Avaya Endgame?
It’s been known for months that industry behemoth Avaya was interested in finding a buyer. Private...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It’s been known for months that industry behemoth Avaya was interested in finding a buyer. Private...
Six months ago I wrote that “CPaaS is a victim of its own success. The founding...
The Enterprise Connect conference is one of the largest events in communications technology. It’s often the...
Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). It was...
A year ago, the CPaaS (Communications Platform as a Service) space seemed settled into comfortable middle-age....
Avaya’s annual customer conference (“Avaya Engage”) just wrapped up and I believe they made good use...
[UPDATED May 5, 2016: Vonage just bought Nexmo for $230m. With Twilio still on an IPO...