Last week, Fonolo hosted a Google Hangout to discuss the future of the call center. This fabulous panel of industry experts shared their comments and stories on four topics: customer experience, the cloud, WebRTC and social media. To save you some time, we’ve extracted video snippets from each topic.
Let’s take a quick look at the panelist introductions: Blair Pleasant Principal Analyst at Commfusion, Dan Miller Senior Analyst & Founder at Opus Research, Keith Dawson Principal Analyst, Customer Interaction at Ovum, and Shai Berger CEO and Co-founder at Fonolo.