3 Ways Customer Service Can be an Effective Marketing Tool
Customer service is often not seen as the effective marketing tool that...
Your best source of customer service news, views, resources, and best practices
Customer service is often not seen as the effective marketing tool that...
The global market has become a battleground where brands fight to win...
If you run a call center, change is familiar. The functionality and...
Having an omnichannel contact center is becoming increasingly important as channel options...
Mark your calendars! Sourcing Decisions 2017 is taking place March 2, 2017...
Fall is in the air, and with it comes the promise of...
Millennials (those aged 18 to 30) aka Generation Y, are the next...
Smartphones and other mobile devices are an excellent way for your business...