3 Ways Customer Service Can be an Effective Marketing Tool
Customer service is often not seen as the effective marketing tool that it is. It’s no...
Tag: customer-engagement
Why Customer Experience Management is Important
The global market has become a battleground where brands fight to win consumers. From new entrants...
The Secret Sauce for Increasing Customer Happiness [White Paper]
If you run a call center, change is familiar. The functionality and technology is more advanced...
[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
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Catch Fonolo at Sourcing Decisions 2017
Mark your calendars! Sourcing Decisions 2017 is taking place March 2, 2017 at St. Andrew’s Club...
Customer Service Stories To Be Thankful For
Fall is in the air, and with it comes the promise of Thanksgiving! Thanksgiving is a...
Next-Generation Customers: Courting Millennials
Millennials (those aged 18 to 30) aka Generation Y, are the next generation of customers that...
Leveraging the Mobile World for Customer Loyalty
Smartphones and other mobile devices are an excellent way for your business to reach out to...