What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how it relates to customer...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
A quick and concise guide to customer perception of service and how it relates to customer...
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
Call center agents deal with dozens of customers each day, each with a unique problem to...
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
What is the primary purpose of a contact center agent? You might say it’s to close...
Why do we treat call center overwhelm like a necessary evil? Times have changed, and the...
In the age of social media backlash and call-out culture, customer perception has become more important than...