9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with...
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Most Recent From customer-expectations
The 10 Biggest Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...
The 9 Worst Phrases Contact Center Agents Say to Customers — and What to Say Instead
What is the primary purpose of a contact center agent? You might...
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Times...
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A Complete Guide to Customer Perception
In the age of social media backlash and call-out culture, customer perception...
COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during...
10 Things Customers Want and Expect from Customer Service
Updated May 2020: Companies place a great deal of importance on meeting...
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...