10 Things Customers Want and Expect from Customer Service
Updated May 2020: Companies place a great deal of importance on meeting...
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Most Recent From customer-expectations
Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer”...
The Contact Center Guide to Managing Spikes in Call Volume [Industry Report]
Contact center managers are, at their core, problem-solvers. One of the most...
Why Call Center BPOs Need to Offer Call-Backs
Many organizations now report that outsourcing decisions are no longer solely based...
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6 Secrets for Boosting Customer Satisfaction in the Contact Center
We’ve been chatting a lot about customer satisfaction (CSat) recently, but for...
Cupid’s Corner: 3 Ways to Fall Back in Love with Your Call Center
Are you having a rocky relationship with your contact center? Maybe you’ve...
Top 10 Customer Service Trends for 2017 [Whitepaper]
The best way to predict trends in customer service is to look...
#GetToKnowYourCustomersDay
Is your business stuck in the past? Too comfortable or resistant to...