7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Tag: customer-expectations
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7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with a unique problem to...
10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
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The 9 Worst Phrases Contact Center Agents Say to Customers
What is the primary purpose of a contact center agent? You might say it’s to close...
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
COVID Has Already Changed Customer Perceptions
A recent Brand Sentiment Report from Vesta has investigated customer perceptions during COVID with some interesting...
5 New Customer Service Faux Pas to Avoid
Core tenets of customer service are timeless: For example, “know your customer” is still as important...