What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how it relates to customer...
Tag: customer-expectations
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with a unique problem to...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
The 9 Worst Phrases Contact Center Agents Say to Customers
What is the primary purpose of a contact center agent? You might say it’s to close...
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Times have changed, and the...
A Complete Guide to Customer Perception
In the age of social media backlash and call-out culture, customer perception has become more important than...