Tag: customer-experience-strategy

Today, changes to the contact center are a response to consumer behaviour, and not simply the...

Did you know that a typical business only hears from 4% of unhappy customers? That’s an...

It doesn’t matter what kind of business you’re in – improving the experience for your customers...

We often talk about customer service as if it's what really matters. The truth is, it's...

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Customer experience is an area of any business that needs constant nurturing and care. With a...

Thanks to the Internet and social media, it's never been easier for your customers to share...