How to Train Your Call Center Agents to Exercise Empathy
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
Your Net Promoter Score (NPS) is more than just a number. It represents the level of...
Do you know what your customers think of your brand? We take a deep dive into...
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...
Like any profession, it’s very common for call center agents to fall into bad habits. That’s...
What is the primary purpose of a contact center agent? You might say it’s to close...