How to Prepare Your Call Center For Spikes in Call Volume: Credit Unions
Credit unions’ commitment to serving their members is reflected in their healthy...
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Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
While today’s tech-savvy consumers are using more non-voice channels to connect with...
How to Prepare Your Call Center For Spikes in Call Volume: The Financial Industry
Like most companies competing in the modern marketplace, the financial industry is...
The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their...
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Four Metrics that your Utility Contact Center Needs to Track
Following widespread industry deregulation, the energy and utilities sector has become increasingly...
Four Podcasts Every Customer Service Manager Should Listen To
Retail is transforming at an increasing rate, and more than ever. Advances...
4 Customer Service Books Every CS Pro Should Own
As Harry Truman famously stated, “Not all readers are leaders, but all...
The Undercover Customer: Inside the Apple Store
It seems like, every month, Apple is coming out with a new...