The field of customer service is very close to my heart. As a young student I worked as a customer service representative, and as a “young” professional, I’ve dedicated myself to a solution that improves contact center interactions around the world. The customer service sector is unique in that it requires both companies and people to undergo continuous improvement. Though, in my humble opinion, this is also what makes it so fun.
At Fonolo, we have distributed a ton of written resources to help professionals in the field, but of course people all learn in different ways. Today we’d like to share some must-watch TED Talks.
If you haven’t watched TED Talks before, you’re in for a treat. TED has done a fabulous job at building a global community of people across virtually every discipline. This organization posts free talks online, covering a slew of topics! Here are three videos that are sure to help customer service professionals. Continue reading