Active Listening is Key to Great Customer Service
Active listening skills are the foundation of effective communication. In customer service, this means being totally...
Tag: customer-loyalty
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Customer Perception: The Complete Guide
Customer perception has never mattered more. In the age of social media backlash and call-out culture,...
The Power of Hyper-Personalization in the Contact Center
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly....
How to Reduce Customer Complaints in the Contact Center
CCMC’s Customer Rage Study is a fascinating look at CX, designed to help customer service pros...
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How to Train Your Call Center Agents to Exercise Empathy
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
6 Tips to Improve Your Contact Center’s Net Promoter Score
Your Net Promoter Score (NPS) is more than just a number. It represents the level of...
What is a Net Promoter Score?
Do you know what your customers think of your brand? We take a deep dive into...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...