Why the Voice Channel Will Crush Omnichannel Next Year
If you thought you could automate the voice channel out of the...
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If you thought you could automate the voice channel out of the...
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
Here’s what we know: In the call center industry, it feels as...
Some quick history: 10 years ago, I attended a conference called Emerging...
What a strange place Twitter is in. Consider the incredible influence it...
Customers increasingly prefer chat over other communication channels, but chat suffers from...