5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
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#Trending: Call Centers Are Addicted to Call-Backs
Here’s what we know: In the call center industry, it feels as...
CPaaS Triumphs: Now What?
Some quick history: 10 years ago, I attended a conference called Emerging...
Twitter Still Wants to Be a Customer Service Channel
What a strange place Twitter is in. Consider the incredible influence it...
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Chat vs. Messaging Comes Down to Who Owns the Channel
Customers increasingly prefer chat over other communication channels, but chat suffers from...