Tag: eliminate-hold-time

No great call center achieves success without implementing dozens of processes—especially when it comes to call...

Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...

There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...

If you’re reading this, there’s a good chance you’ve been placed on hold at least once...

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Velocity Credit Union is based in Austin and has served the area since 1947. It is...

39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...

Recently, Shai Berger, CEO of Fonolo had the pleasure of speaking with former model turned entrepreneur,...

The objective for this year’s CCW Conference & Expo is to strengthen the contact center’s foundation...