If you’re reading this, there’s a good chance you’ve been placed on hold at least once in your lifetime. In fact, 45% of customers can’t remember having a recent positive experience, and 35% of them say it was directly related to poor response times. This is a serious problem since timeliness is the most important thing a company can do to provide good service. When organizations make customers wait for assistance, it can force them to seriously question why they still do business with you at all. Take a quick look at onholdwith.com for some shocking insight on hold time offenders.
Okay, okay, we’ve spelled out why hold times are so terrible, but unfortunately they are still a regular occurrence. Let’s see how we can try and make it a little more bearable.
Here are 6 things you can do to make it through those long, lonely, wait times: Continue reading