Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
Tag: eliminate-hold-time
Air Canada and the Customer Service Question
There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...
6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on hold at least once...
This Call Center Reduced Abandon Rates by 62%
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
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Top 10 Angry Tweets from Customers Waiting On Hold
39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...
Fonolo Reveals the Secret to Eliminating Hold Time on TV
Recently, Shai Berger, CEO of Fonolo had the pleasure of speaking with former model turned entrepreneur,...
Catch Fonolo at the 18th Annual Call Center Week
The objective for this year’s CCW Conference & Expo is to strengthen the contact center’s foundation...
Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back to reality, trying to...