Battle of the Airlines, Round I: Air Canada and the Customer Service Question
There are some amazing benefits to living in Canada (socialized health care,...
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6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on...
This Call Center Reduced Abandon Rates by 62%
Velocity Credit Union is based in Austin and has served the area...
Top 10 Angry Tweets from Customers Waiting On Hold
Onholdwith.com is a community-driven platform that aims to end hold time for...
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See Fonolo Reveal the Secret to Eliminating Hold Time on Worldwide Business
Recently, Shai Berger, CEO of Fonolo had the pleasure of speaking with...
Catch Fonolo at the 18th Annual Call Center Week
The objective for this year’s CCW Conference & Expo is to strengthen...
Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back...
See the Winners of Fonolo’s 2017 Customer Experience Excellence Awards
Every year Fonolo recognizes contact centers who are dedicated to reducing hold...