10 Effective Strategies to Reduce Call Center Demand
Call center demand can quickly overwhelm your operation if you don't have the right tools and...
Tag: eliminate-hold-time
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5 Call Center Improvement Ideas to Boost Business
Whatever the size of your contact center, there will likely come a time when you notice...
7 Steps to Better Call Center Quality Monitoring
No great call center achieves success without implementing dozens of processes—especially when it comes to call...
Dangling Calls: A Fonolo Xmas Carol
Dangling calls, Queues are stalled. What's taking you so long? I just want to know why...
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Air Canada and the Customer Service Question
There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...
6 Things to Do When You’re Put on Hold
If you’re reading this, there’s a good chance you’ve been placed on hold at least once...
This Call Center Reduced Abandon Rates by 62%
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
Top 10 Angry Tweets from Customers Waiting On Hold
39587 Onholdwith.com is a community-driven platform that aims to end hold time for customers. The website...