Some Fuzz Around Call Center Cloud vs Premise
Were you glued to last week’s Comey testimony like I was? The Fired FBI Director had...
Tag: genesys
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Will Avaya’s Chapter 11 Be Like Aspect’s or Like Nortel’s?
Industry watchers have been on the edge of their collective seats over the last year, wondering...
Genesys Buys InIn – Biggest Merger in Call Center History?
This isn't my normal posting time-slot, but I just had to put down a few thoughts on...
Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today it is buying Interactive...
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The Call Center’s Great Cloud Migration
Over the last decade, an extraordinary transformation has taken place in an industry which, for decades...
Hangout with Genesys, Voxeo, and More Today – 2:00 PM EDT
Email, web self-service, chat, and other online channels now account for more than 30% of all...
The Future of Multi-Channel Customer Service
The desire to please customers continues to rank as a top priority for service organizations. Poor...
New Industry Research for the Contact Center
ContactBabel, a leading analyst firm for the contact center industry, just released this year's US Contact...