Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
Text-based communication plays a growing role in customer service. There are several big questions around how...
Google made a major announcement at their “Cloud Next” event with the launch of Contact Center...
With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...
Google’s click-to-call ad program, which started only a year ago, is generating “millions of calls every...