Who Will Control the Customer Service Messaging Channel?
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
Tag: google
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Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
Google Launches Contact Center AI
Google made a major announcement at their “Cloud Next” event with the launch of Contact Center...
What is a Google Hangout?
With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...
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Success of Google’s Click to Call is important for call centers
Google’s click-to-call ad program, which started only a year ago, is generating “millions of calls every...