10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the...
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“I feel the need, the need for speed!” In Top Gun, the...
Live chat is an essential tool for contact centers aiming to improve...
Is social media a net plus for the contact center industry? That...
When shopping for the holiday season, consumers often have one thought in...
The use of text-based chat for customer service has exploded in recent...
With the realm of social media options, chat platforms, online meetings, and more...
As we begin to wrap up 2012 we can’t help but think...
A number of companies are experimenting with providing an option for real-time...