10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How to Master Chat in 5 Simple Steps
Live chat is an essential tool for contact centers aiming to improve...
Contact Centers and Social Media – It’s Complicated
Is social media a net plus for the contact center industry? That...
How to Create the Best Experience for Holiday Shoppers
When shopping for the holiday season, consumers often have one thought in...
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Chat-Based Customer Service at its Best and Worst
The use of text-based chat for customer service has exploded in recent...
What is a Google Hangout?
With the realm of social media options, chat platforms, online meetings, and more...
2013 Call Center Trends: A Live Conversation with Top Industry Analysts
As we begin to wrap up 2012 we can’t help but think...
Implementing Live Chat? Escalation-to-voice is critical
A number of companies are experimenting with providing an option for real-time...