Tag: live-chat

“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...

Live chat is an essential tool for contact centers aiming to improve customer engagement with an...

Is social media a net plus for the contact center industry? That question is turning out...

When shopping for the holiday season, consumers often have one thought in mind: "Where can I...

Get the latest customer service blogs in your inbox once a week.

The use of text-based chat for customer service has exploded in recent years. According to a...

With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...

As we begin to wrap up 2012 we can’t help but think "What does 2013 hold...

A number of companies are experimenting with providing an option for real-time chat with an agent....