10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
Live chat is an essential tool for contact centers aiming to improve customer engagement with an...
Is social media a net plus for the contact center industry? That question is turning out...
When shopping for the holiday season, consumers often have one thought in mind: "Where can I...
The use of text-based chat for customer service has exploded in recent years. According to a...
With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...
A number of companies are experimenting with providing an option for real-time chat with an agent....
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...