10 Trends That Will Disrupt Customer Service in 2018 [White Paper]
“I feel the need, the need for speed!” In Top Gun, the...
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How to Master Chat in 5 Simple Steps
Live chat is an essential tool for contact centers aiming to improve...
Contact Centers and Social Media – It’s Complicated
Is social media a net plus for the contact center industry? That...
How to Create the Best Experience for Holiday Shoppers
When shopping for the holiday season, consumers often have one thought in...
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Chat-Based Customer Service at its Best and Worst
The use of text-based chat for customer service has exploded in recent...
What is a Google Hangout?
With the realm of social media options, chat platforms, online meetings, and more...
2013 Call Center Trends: A Live Conversation with Top Industry Analysts
As we begin to wrap up 2012 we can’t help but think...
Implementing Live Chat on your site? A strategy for escalation-to-voice is critical
A number of companies are experimenting with providing an option for real-time...