10 Trends That Will Disrupt Customer Service in 2018
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
Tag: live-chat
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How to Master Chat in 5 Simple Steps
Live chat is an essential tool for contact centers aiming to improve customer engagement with an...
Contact Centers and Social Media – It’s Complicated
Is social media a net plus for the contact center industry? That question is turning out...
How to Create the Best Experience for Holiday Shoppers
When shopping for the holiday season, consumers often have one thought in mind: "Where can I...
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Chat-Based Customer Service at its Best and Worst
The use of text-based chat for customer service has exploded in recent years. According to a...
What is a Google Hangout?
With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...
Implementing Live Chat? Escalation-to-voice is critical
A number of companies are experimenting with providing an option for real-time chat with an agent....
Challenges of multi-channel customer service
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...