Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Tag: our-customers
The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...
[VIDEO] Is your Call Center Ready to Improve the Customer Experience?
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
2013 Predictions for Customer Service – Customers Will Expect Service Right Now
Written by Stefani Amini There I said it! 2013 will be the year of instant gratification. ...
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Don’t Let On-Premise Infrastructure Hold Your Call Center Hostage
What do contact center and customer service executives consider when trying to improve the overall performance...
Travel Planners Adds Virtual Queuing to its Call Center
Travel Planners International (TPI) is an agency that supports travel agents by giving them direct access...
Look what Travel Planners International is saying about Fonolo
“My company was losing a lot of incoming calls from our clients who were not willing...
Press Release: Fonolo selected by Sirius Radio Canada
Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to...