Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company...
[VIDEO] Is your Call Center Ready to Improve the Customer Experience?
Like Fonolo, Andrew Maher is on a mission to improve customer service....
2013 Predictions for Customer Service – Customers Will Expect Service Right Now
Written by Stefani Amini There I said it! 2013 will be the...
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Don’t Let On-Premise Infrastructure Hold Your Call Center Hostage
What do contact center and customer service executives consider when trying to...
Travel Planners Adds Virtual Queuing to its Call Center
Travel Planners International (TPI) is an agency that supports travel agents by...
Look what Travel Planners International is saying about Fonolo
“My company was losing a lot of incoming calls from our clients...
Press Release: Fonolo selected by Sirius Radio Canada
Terrific news today: We are able to announce that Sirius Radio Canada...