Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in the customer service game....
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Written by Stefani Amini There I said it! 2013 will be the year of instant gratification. ...
What do contact center and customer service executives consider when trying to improve the overall performance...
Travel Planners International (TPI) is an agency that supports travel agents by giving them direct access...
“My company was losing a lot of incoming calls from our clients who were not willing...
Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to...