Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
The best way for a call center to stand out from the competition is by providing...
Did you know that over 60% of consumers feel that even one-minute of hold-time is too...
This is the fourth and final post in our series exploring all the ways that adding...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...
Most people would agree that improving customer experience yields a positive impact on your bottom line....