Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
Tag: roi
How Call-Backs Can Provide Concrete ROI for Your Call Center
The best way for a call center to stand out from the competition is by providing...
[Webinar] The ROI of Call-Backs for Your Call Center
Did you know that over 60% of consumers feel that even one-minute of hold-time is too...
The ROI of Call-Backs (4 of 4): Smoothing Out Call Spikes
This is the fourth and final post in our series exploring all the ways that adding...
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The ROI of Call-Backs (1 of 4): Lowering Abandon Rate
When people think of contact centers offering a call-back instead of putting callers on hold, the first...
Whitepaper: 5 Major Ways Social Media has Changed Contact Centers
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Quantifying the return on customer experience investments
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
Misnavigation in your call center is a double whammy
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...