Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
Tag: roi
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How Call-Backs Can Provide Concrete ROI for Your Call Center
The best way for a call center to stand out from the competition is by providing...
[Webinar] The ROI of Call-Backs for Your Call Center
Did you know that over 60% of consumers feel that even one-minute of hold-time is too...
The ROI of Call-Backs (4 of 4): Smoothing Out Call Spikes
This is the fourth and final post in our series exploring all the ways that adding...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
The ROI of Call-Backs (1 of 4): Lowering Abandon Rate
When people think of contact centers offering a call-back instead of putting callers on hold, the first...
Whitepaper: 5 Major Ways Social Media has Changed Contact Centers
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Quantifying the return on customer experience investments
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
Misnavigation in your call center is a double whammy
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...