Why Call-Backs Are Important for Every Contact Center [Webinar]
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
Over the past few years you’ve no doubt heard about the advances in call-back technology, but...
The best way for a call center to stand out from the competition is by providing...
Did you know that over 60% of consumers feel that even one-minute of hold-time is too...
This is the fourth and final post in our series exploring all the ways that adding...
When people think of contact centers offering a call-back instead of putting callers on hold, the first...
A critical shift has occurred in contact center operations. In 2012, for the first time, the...
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...