SIP Trunking and Call Center Call-Backs
We had a terrific webinar last week about call center trends for 2014. It's available for...
Tag: SIP
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Top Analysts Covering Contact Center Technology in 2014
If you want to keep up with the contact center industry, a vital resource is the...
Call Centers and SIP: 5 Must-Read Posts
One of the major forces reshaping the call center is the conversion to SIP. New data...
SIP is Seeping Into Call Centers – and Making an Impact
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
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12 Analysts to Watch: Future of the Call Center and Customer Service
The call center is headed for major disruption. From smartphones to social media to the cloud,...