We had a terrific webinar last week about call center trends for 2014. It’s available for on demand viewing here. (And if you’re interested in that topic, we have a related whitepaper available here.)
Just like the last few webinars, we had so many questions at the end, that I had to keep my answers really brief and we still ran out of time. (I have to remember to leave more time for questions!) One of the attendees asked about SIP trunking and how it relates to our call-back solution. I’d like to expand on that a bit here.