A Call Center Glossary: The A-Zs
Often, we use terminology and abbreviations that we become accustomed to in our everyday lives, especially...
Author: Astrid Monge
How to Prepare Your Call Center for Open Enrollment [Guide]
Open enrollment is one of the busiest and most stressful times of the year for healthcare...
4 Customer Service Books Every CS Pro Should Own
As Harry Truman famously stated, “Not all readers are leaders, but all leaders are readers.” Wise...
How Canada’s HVAC Experts Deliver Excellence with Call-Backs
Customer service is a serious business. We know this better than anyone else: On a daily...
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We’re Back: Join Fonolo at the 20th Annual Customer Contact Week in Las Vegas
If your feet are firmly planted in the customer service and experience industries, you’re probably as...
5 Customer Service Stories that Will Shock You
It’s not often that you get to hear exceptional and positive customer service accounts, so today...
Fonolo to Exhibit at ICMI’s 2019 Contact Center Conference
It’s getting warmer, which means this year’s vibrant trade show season is upon us! And we...
3 Proven Ways to Baby-Proof your Contact Center
It’s imperative in a time of high competition and demand that your contact center is in...