Multi-Channel Customer Service: World’s First Call-Back “Hat Trick”!
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
The battle for e-commerce market share will be won or lost on the mobile app. In...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
In a few short years, the smartphone has revolutionized the way we communicate. This transition impacts...
With the end of the year approaching, the predictions are rolling out! Last week, we were...
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...
Here’s something we can all agree on: Waiting on hold sucks. Putting callers on hold hurts...
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