Apple’s Chat Has Golden Moment to Dominate Customer Service
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...
It’s been an action-packed few weeks in the contact center industry. Recent announcements from Twilio, Vonage...
Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the...
Something new this week! As a result of recent acquisitions and other maneuvers, we now have...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
Rumors broke on Friday that Twilio will be launching its own call center product called “Flex”...
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
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