Avaya Accelerates Cloud Pivot with Reorg and Spoken Acquisition
Last week was a big one for Avaya as they held their first customer conference since...
Last week was a big one for Avaya as they held their first customer conference since...
It’s going to be a big year in the world of contact center and in customer...
The call center experience is under great scrutiny from today’s consumers. There are many ways to...
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The cloud has radically transformed the call center industry. This shift, now chugging along into its...
It’s been a very busy year for acquisitions in the contact center space. The ongoing “cloud-ification”...
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
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