Why You Should Invest in Callback Technology this Year
Call centers are under a lot of pressure to deliver on consumer expectations while keeping costs...
Call centers are under a lot of pressure to deliver on consumer expectations while keeping costs...
Ok, we get it; the job of a call center agent can be super stressful. You’re...
Today is “National Scavenger Hunt Day”, a day created to enjoy the good ol’ fashioned fun...
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
With 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts...
Any career that involves working with the public can be tiresome since making customers feel happy...
The growing pressure for businesses to cut costs and run efficiently has turned a spotlight on...
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