How Can You Be an Omni-Channel Superstar?
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omnichannel integration is set to triple...
Every day at Fonolo, we’re involved in helping companies improve their customer experience. It’s a tough...
According to the 2016 Microsoft State of Global Customer Service Report almost half (44%) of global...
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation. This fabulous panel of...
Historically, great customer service depended on one thing: people. Call center agents acted as the main...
Are you having a rocky relationship with your contact center? Maybe you’ve been a victim of...
The best way to predict trends in customer service is to look at patterns in consumer...
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